What We Expect from You

Better Payment Practice Campaign

We expect you to still have in place the insurances you have notified to CX. In particular we expect your Goods In Transit insurance to indemnify us to the extent specified in our Conditions of Trading and your Public Liability & Employer’s Liability insurance to cover you for any eventuality.

We expect every job to be treated as URGENT – pick up ASAP and deliver ASAP – unless we’ve told you differently. We normally tell our customers that we’ll collect within the hour and deliver straight away – we’ve often had the job for 30 minutes by the time we found someone to do it.

We expect to be informed ASAP if you experience any problems which may mean that the collection or delivery is delayed.

We expect to be informed ASAP if you’re asked to wait at either the collection or delivery point. Often we can make a call to hurry things along. WE ARE UNLIKELY TO PAY WAITING TIME UNLESS YOU GIVE US THE OPPORTUNITY TO SORT THE PROBLEM OUT.

We expect you to act as ambassadors for our company – be polite and helpful at the collection and delivery points and refer the customer to us if they have any queries.

We expect you to be fully contactable from the time we give you the job until you’ve delivered and given us a POD. Ideally we’d like to be able to get hold of you at any time AFTER the job’s been completed in case there’s a query. IN PARTICULAR – if you have any doubts at all whether the delivery will reach the person it’s intended for quickly THEN LET US KNOW EXACTLY WHERE THE DELIVERY’S BEEN LEFT.

We expect you to get a CLEAR POD – SIGNED, PRINTED, DATED AND TIMED – on a delivery note that we’ll be happy to send to our customer. If you don’t have suitable notes then there are some suitable examples to download on our Courier Info site.

We expect a POD to be sent/phoned to us on completion of the job – an immediate text to 07866 556122 is preferred but an email, fax or CX generated POD is OK. Generally we need a copy of the original (with signature) POD returning to us within a few days – A FAXED OR SCANNED COPY IS OK. PLEASE DON’T EVER SEND THE ORIGINAL POD IN THE POST UNLESS YOU’VE KEPT A GOOD COPY.

We expect you to keep an original or good copy of the (with signature) POD available on request for at least 12 months – to protect your own interests you should really keep all PODs for 6 YEARS after the delivery is completed.

We would like to receive your invoice as soon as possible after the job is completed. CX invoices are OK, as are your own invoices – whether sent by POST, FAX OR EMAIL. If you generate a CX invoice or send us your own faxed or emailed invoice PLEASE DO NOT SEND US A POSTED ‘HARD COPY’ OF THE SAME INVOICE OR THE CX GENERATED (USELESS) POD OR THE CX GENERATED ORDER CONFIRMATION / PURCHASE ORDER. We don’t need them or want them and they just make more work for us.

If you’ve not worked for us before, or not worked for us for a few months THEN PLEASE BE SURE TO SEND US YOUR BANK DETAILS when you work for us again. You can put them in the ‘Notes’ section on a CX invoice or send them to us by email, fax or text.

ANY CONTRACT BETWEEN ANYWHERE LTD AND ITS SUPPLIERS INCLUDES THE CONDITION THAT INVOICES MUST NOT BE ASSIGNED TO BIBBY FINANCIAL SERVICES OR ANY MEMBER OF BIBBY LINE GROUP LIMITED. ANY INVOICES SO ASSIGNED WILL BE REJECTED.

To visit our website please CLICK HERE